Refund and Returns policy

Placing an Order

To place an order simply locate your product for purchase, follow the personalisation instructions and click on 'Add to Cart'. Do this for any other products you wish to purchase. Once you have placed your chosen items in your cart, follow the steps of our secure checkout process. Payment is made in Australian Dollars (AUD). Orders will not be made until your purchase is paid in full.


Please place your order carefully. For custom or personalised orders it is essential that correct spelling has been entered and checked, as once your order is paid and confirmed, we do not accept cancellations. If you realise you have made a mistake after placing your order, please contact us IMMEDIATELY at to see if we can correct the error for you. If you wait too long, your order may have already been through production and you may not be eligible for a refund.

Returns / Exchanges

Unfortunately, we cannot accept returns or exchanges on all items sold by Ink Icing. Items such as perishable goods, custom or personalized products are not eligible for return or exchange. If you are in any way dissatisfied with your purchase, we encourage you to contact us directly.

You can always contact us for any issues at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received details regarding your items and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at